FAQs

Here are some of the answers we give to our customers’ most regular questions. Take a look – you might find answers to your own questions along the way.

Q: What’s the best way for me to move large amounts of data between sites?

A: Fibre optic cable is definitely the optimum technology for reliable high capacity and resilient data transport – now and for years to come. Our state-of-the-art fibre network, the newest in the UK, can deliver more bandwidth than you could ever need.

Q: How can I keep better control of my network costs and growth?

A: Our infrastructure-based network solution is excellent value for money, with a cost base for future network upgrades that makes ongoing costs wholly predictable. This means that you’ll be able to stay in total control for as long as you like.

Q: How can I get the highest levels of security?

A: Unlike other capacity-based services, you’ll never have to share your Geo dedicated fibre network with anyone else. Because only your data will ever be transmitted over that physical link, we can guarantee you’ll always be much more secure.

Q: What if I need to make regular network upgrades?

A: You probably will need to upgrade at some point – to take account of your changing needs and/or advances in transmission technology – so we give you the flexibility to upgrade as quickly and efficiently as possible. And you won’t have to change your fibre infrastructure or shift to another provider.

Q: What if I have a unique requirement that needs a bespoke network solution?

A: We love a challenge and we’re expert at tailoring networks to fit unique, often complex business requirements. So we’ll make sure you get the best bespoke network you can imagine, with no restrictions on what you do with it or how much capacity you want to use.

Q: Can you provide a Project Management team I can rely on?

A: You can rely on our ISO 9001 Project Management and Delivery team. They’ll work closely with you to make sure that your project, procurement and suppliers are all well managed to deliver your network on time and to budget. You’ll have no regrets – our reputation depends on it.

Q: Can you manage my network for me?

A: If you want us to, we can manage all aspects of your network for you. You’ll have peace of mind knowing that your network’s being expertly and efficiently managed throughout its life.

Q: Can I share my dedicated network with another related company?

A: It’s easy to share our dedicated fibre networks with related companies or community members – whenever you need to. This can give you operational flexibility and network growth that’s both cost effective and controllable.

Q: Can I have diversity of routes?

A: Yes – we can easily meet your diversity needs thanks to our extensive fibre network and our broad range of industry partners. And in London we’re the only data network provider utilising the sewer system, which means all our routes are unique and more physically diverse than anyone else can provide.

Q: Reliability is crucial for my business. How reliable is Geo’s network?

A: Very reliable, 99.9999% in fact. Our network, backed by industry-leading SLAs, is proven to be highly reliable, secure and resilient.

Q: Can Geo help me choose the right equipment for my network?

A: Yes. We know all there is to know about the optical equipment market so we’re well placed to help you choose the equipment you need and at the best possible terms. And because we’re not affiliated to any one technology or vendor, our recommendations are based solely on what will work best for you.

Q: What if your network is not available where I want it?

A: No matter where you want your network, you’ll get the most cost-effective door-to-door dedicated fibre we can deliver. We’ll plan every detail of your fibre solution and co-location platform and we’ll even help you buy third party fibre if you need it. Our national network means minimal dig and admin delays so you’re guaranteed a seamless solution on time and within budget.